Social Media Customer Support Champion – Rail Travel

Great Western Railway is seeking a Social Media Customer Support Advisor based in Milford House, Swindon, with a 37-hour week and an 18-month fixed-term contract. You will monitor and respond to posts across Facebook, X, WhatsApp and Instagram, delivering quick, clear and human support to customers in real time, while liaising with other departments to ensure accurate information.

You will need recent customer service experience, excellent written communication and the ability to work calmly

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