Field Services Coordinator

Job Description

About the Company

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At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.

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About the Role

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The purpose of the role is to provide support to the Field Team in relation to supplying equipment and tools as required.

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Responsibilities

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• Ordering niche equipment

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• Oversee Uniform Distribution

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• Adding Technicians onto relevant systems e.g. (SAM/MOP/FUSE etc)

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• Oversee off-boarding procedures (Van, Systems, Kit build, restock)

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• Monitoring incoming e mails specifically Stock and FS inboxes, as well as incoming phone calls

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• Raising Purchase Orders

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• Undertake RICO Dispatch and Order booking and all relevant administration

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• Carry out PAT Testing

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• Undertake DSLAM Keys, Water Keys and Calibration Management

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• Undertake Ringo Administration

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• Undertake Ladder Inspections and Hire Requests

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• Post Room duties

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• Recording Lost Days

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• Creating and Modifying SAM Orders

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• Dealing with BASOL Enquiries

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• Process OBASS Access Requests

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• Entering Stock orders into SAM

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What you'll need

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• Proven IT Skills in Microsoft Office and ability to work with multiple IT Systems

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• Well organised and ability to meet deadlines and agreed SLA's

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• Proven communication skills both verbal and written.

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• Customer focused; can identify & respond to customer's need·

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• Good problem-solving skills, able to grasp problems quickly & draw informed conclusions, escalating where appropriate.

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• Willing to take ownership for issue resolution.

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• Flexible, willing & able to cope with change in a pressurised environment

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• Can manage own time to meet daily requirements

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• Presentation skills In addition, the following are also required in order to progress to Analyst Level

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• Ability to analyse, understand and interpret large amounts of data

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• Can present technical information to non-technical people

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• Can look at data to give figures and reasons for why something has happened.

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Benefits

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• 28 days' holiday plus Bank Holidays

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• Buy & sell annual leave scheme

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• Up to a 10% bonus

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• Enhanced salary sacrifice pension

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• Life assurance (up to 6x salary*)

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• Simply Health plan (with upgrade options)

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• Car salary sacrifice scheme*

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(*Length of service and T&Cs apply)

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Equal Opportunity Statement

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At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.

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If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.

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(Please note that we reserve the right to close this position before the expiry date.)

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