Senior Service Delivery Manager

• Are you the oneclientscall when things go wrong – and trust when it matters most?
• Do you turn service challenges into measurable success?
• Can you balance delivery excellence with commercial impact?

Practical Information

Location: UnitedKingdom | Work Arrangement: Hybrid | Contract type: Full-time | Visa Requirements: Valid Visa forUK | Language Requirements: Fluent/professionalEnglish, written and verbal

Weare looking for aService Delivery Manager(SDM) who thrives at the intersection of customer satisfaction, operational excellence, and business growth. In this role, youwill own the end-to-end service experience, acting as the trusted partner to our clients while ensuring services are delivered seamlessly, on time, and to the highest quality standards.

Key responsibilities

• Own client relationships and driveexceptional customer satisfaction (CSAT)
• Lead end-to-end service delivery aligned to SLAs, KPIs, and business goals
• Monitor performance,identifyimprovements, and proactively resolveissues
• Drivecontinuous service improvement and operational efficiency
• Managerisk, contracts, and service performance reporting
• Partner cross-functionally to deliver and evolve client solutions
• Identifyopportunities to expand and grow client engagements

#J-18808-Ljbffr…