Advice Services Manager – Leadership, Quality & Training

Citizens Advice Ipswich is seeking an experienced, motivated manager to lead the Core Advice Service on a permanent, office-based basis in Ipswich.

You will oversee a team of advisers (paid and volunteers), allocate resources across face-to-face, telephone and digital channels, coach staff, monitor quality, and develop service improvements aligned with national guidance.

A track record of senior-level leadership, strong IT skills, and attention to detail is essential; closing date 31 August 2026.

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