Customer Journey Optimisation Lead (Hybrid – Edinburgh)

Company: Pontoon
Apply for the Customer Journey Optimisation Lead (Hybrid – Edinburgh)
Location: City of Edinburgh
Job Description:

Pontoon is recruiting a Customer Journey Manager in Edinburgh for a hybrid role. The contract runs to February 2027, with standard weekday hours and a hybrid office presence.

The role focuses on improving customer journeys using data to influence product decisions and deliver measurable improvements across digital journeys. Ideal candidates will have CX focus, Agile/digital delivery experience, and strong stakeholder skills.

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Posted: August 13th, 2026