Global Customer Experience Leader

Dr. Martens plc is seeking a Head of Global Customer Product to own the end-to-end customer experience as a product across digital and retail channels.

You will define and own the global customer value proposition, shaping a seamless, premium experience and aligning product strategy with the brand’s elevated positioning. You will lead a team of product managers, collaborate with Technology, CRM, Data and Operations, and champion the use of AI to enhance delivery and performance.

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