NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
To support effective clinical care by providing an efficient Health Records service to patients within a ward environment. The role involves ensuring that patients’ health records are administered and processed accurately while maintaining strict confidentiality.
This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS)
Duration, Location, and Working Pattern
- Permanent. part-time
- Shift pattern – Monday & Friday 8.00-15.42
- Base location – Glasgow Royal Infirmary
Key Responsibilities
- Provide Health Records support within ward environments.
- Ensure accurate administration and processing of patient health records.
- Maintain the confidentiality of all patient information.
- Cover administrative duties across multiple wards when required.
- Receive and assist patients attending the ward.
- Answer telephone enquiries professionally and efficiently.
- Book appointments as required.
- Maintain and update patient demographic information on the patient management system.
Knowledge, training, qualifications and/or experience required to do the job
- Previous clerical and/or reception experience.
- Experience working with the general public in a customer service environment.
- Good organisational skills.
- Good keyboard and IT skills.
- Strong communication skills.
- Proficiency in the use of computer systems.
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
For An Informal Discussion, Please Contact
Joanne Donnelly, Ward Clerk Supervisor – Joanne.Donnelly@nhs.scot – 0141 211 6316
Details on how to contact the Recruitment Service and the Recruitment Process:
- Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
- Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
- Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip:
Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the in the first instance.
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