This is a great opportunity to get involved in a key operational role at a busy and unique site. You’ll play an important part in coordinating bookings, supporting the wider team, and helping ensure visitors have a smooth and enjoyable experience from start to finish.
Salary:£13.25 per hour
Contract: Permanent
Hours/ working pattern:1950 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year
What it’s like to work here
A fast-paced and varied environment where no two days are the same.
Working as part of a supportive team across the North Coast Property Group
A role that connects directly with visitors from all over the world
Opportunities to build experience in operations, communication, and visitor services
Being part of a wider team that helps deliver a high-quality experience at some of Northern Ireland’s most iconic locations
What you’ll be doing
Managing group bookings from initial enquiry through to confirmation and final arrangements.
Handling calls and emails, providing a consistent point of contact for customers and travel partners.
Coordinating booking details with on-site teams to support smooth daily operations.
Maintaining accurate records and updating booking systems in line with procedures.
Supporting sales activity by promoting experiences and identifying upsell opportunities.
Who we’re looking for
This job is about providing a 5-star service. To be fantastic in this role, you’ll be required to have some of the following skills:
- Relevant office or administrational experience.
- Proficiency of dealing with customer enquiries, card payments and keeping accurate records.
- Knowledge of the travel and tourism industry.
- Able to multi-task, prioritise own workload and maintain confidentiality.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
National Trust place
Giant’s Causeway, 60 Causeway Road, Bushmills, BT57 8SU
Documents
Booking & Sales Assistant (North Coast) – Career Level A2.pdf
Requirements
Compliance.Eligibility to Work in the UK
Additional information
Closing Date: 23rd August 2026
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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