Customer Service Manager – Leisure Centre

Overview

Are you passionate about delivering exceptional customer service and creating memorable experiences? This Customer Service Manager role at a leading leisure centre facility in Swanley involves shift work (early, mid, late and weekend shifts).

Responsibilities

• Lead a team to deliver outstanding customer service and ensure every customer feels valued.
• Promote memberships and activities with enthusiasm to encourage engagement and repeat visits.
• Oversee enquiries across channels and ensure interactions are friendly and professional.
• Maintain a clean and organised reception and office area; support the security of customer data and the integrity of financial transactions.
• Champion health and safety to provide a safe environment for customers and colleagues.
• Coordinate ongoing training to stay informed and skilled, enabling high-quality service.
• Support business operations with flexibility and a collaborative approach to contribute to the centre’s overall success.

Qualifications

• No formal qualifications required, but excellent communication skills and a friendly, welcoming attitude are essential.

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