Senior Complaints & Information Lead — Children’s Services

Civic Recruitment Limited is sourcing a senior complaints and information governance lead for a local authority in Hackney. The role focuses on delivering high-quality management of complaints, FOI requests, SARs, and Ombudsman cases, ensuring compliance with data protection laws and statutory requirements.

You will drive service improvement by analysing trends, providing expert guidance, and training managers and staff on best practices in information governance and complaint handling.

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