Citation Administrator

Citation Department Administrator

Responsibilities

• Process payments for traffic fines, violations, and penalty notices.
• Ensure fines and payments are processed accurately and on time.
• Maintain accurate records and documentation.
• Liaise with authorities, renters, and internal teams to resolve queries.
• Investigate and resolve payment discrepancies.
• Ensure compliance with company policies and legal requirements.
• Provide excellent customer service when handling citation and payment queries.
• Support the wider Citation Department with administrative duties and process improvements.

Skills and Experience

• Previous administrative experience.
• Excellent attention to detail and accuracy.
• Strong organisational and communication skills.
• Ability to prioritise workloads and meet deadlines.
• Proficient in Microsoft Office.
• Able to work independently and as part of a team.