Customer Service Team Leader — Lead, Coach & Elevate Service

DFDS is seeking a Customer Service Team Leader to oversee the day-to-day activities of our Customer Service Coordinators, ensuring customers receive the highest levels of service and supporting team development and engagement.

You will coach and motivate the team, delegate tasks, manage workloads, handle escalations, and produce KPI reports to ensure SLAs are consistently achieved in a fast-paced environment.

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