Housing Customer Service Advisor

Overview

Job title: Housing Customer Service AdvisorLocation: London N4 (Office based for 1 month) then 1 or 2 days from homeStart Date: ASAPContract Type: Temporary 6 monthsWeekly Hours: 35 hours per week

Job Purpose

We’re seeking a confident and customer-focused Customer Service Advisor to be the first point of contact for residents, contractors, and stakeholders. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering a professional and responsive service.

Key Responsibilities

• Act as the first point of contact for all customer and contractor queries via phone, email, or in person
• Resolve queries at first contact wherever possible, or direct them to the appropriate team
• Log and manage repairs, complaints, transactions and service requests using internal systems
• Assist with arrears enquiries, analysing account history and advising on next steps
• Support callers reporting anti-social behaviour and other casework matters, ensuring accurate recording and correct advice is given
• Carry out administrative tasks including managing emails, generating letters, logging data, and processing orders or requests
• Take ownership of customer interactions and follow up to ensure satisfaction
• Provide reception cover, welcoming visitors and maintaining a professional front-of-house environment

Candidate Profile

• Experience in a customer service or contact centre environment
• Excellent communication and interpersonal skills
• Strong attention to detail and the ability to problem solve under pressure
• Ability to manage time effectively and prioritise competing tasks
• Proficient with Microsoft Office and confident in learning new systems
• Experience within housing or public services (desirable but not essential)
• A positive, flexible, and professional approach to work
• Committed to delivering inclusive, respectful, and high-quality service

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