Retail Media Operations Manager

Job Description

Retail Media Operations Manager

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Retail Media Operations Manager

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The location of the role is North West London (onsite).

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The salary on offer is £40,000 per annum.

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The role is permanent.

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Role Summary

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A fantastic opportunity has arisen for a Retail Media Operations Manager to join a growing retail media function within a major UK retail and wholesale business. This role is responsible for the operational delivery of retail media campaigns, ensuring activity is executed seamlessly across a national network of stores while providing an excellent experience for supplier partners.

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Working across multiple stakeholders, you'll coordinate campaign delivery, oversee digital screen operations, manage reporting, and continuously improve operational processes as the retail media proposition continues to expand.

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Key Responsibilities

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• Manage the end-to-end delivery of retail media campaigns across stores and digital screens.

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• Schedule campaigns and ensure all activity is delivered accurately and on time.

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• Manage CMS platforms, artwork approvals and campaign publishing.

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• Coordinate digital screen scheduling and monitor campaign compliance.

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• Oversee screen inventory and support the rollout of new installations.

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• Monitor network performance, troubleshoot operational issues and work closely with IT and support teams to resolve incidents.

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• Act as a key operational contact for suppliers, providing campaign updates and maintaining excellent service levels.

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• Produce campaign reports, performance dashboards and delivery updates for internal and external stakeholders.

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• Analyse campaign performance, screen utilisation and operational KPIs to identify opportunities for improvement.

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• Monitor SLAs and drive continuous improvements across campaign delivery processes.

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Essential Skills & Experience

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• Previous experience working within Retail Media operations.

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• Experience within retail, grocery or FMCG environments.

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• Strong project or programme coordination skills with the ability to manage multiple campaigns simultaneously.

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• Commercial awareness with an understanding of supplier relationships and campaign delivery.

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• Confident analysing data and producing meaningful operational reports.

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• Excellent stakeholder management and communication skills.

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• Strong organisational skills with exceptional attention to detail.

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• Comfortable working across multiple internal teams including marketing, IT and commercial functions.

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