Senior Business Analyst

Job Description

About Argenta

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• Argenta Group is headquartered in London and has a presence in Australia, employing c300 people globally. We are proud of our unique and rich history of trading in the Lloyd’s market, both as a Syndicate and Members’ Agency, and to be part of the Hannover Re Group. Our long standing workforce are our greatest asset; the expertise and knowledge they bring has resulted in our successful track record and continues to shape our future growth strategy.

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About the role

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• Reporting to the Business Solutions Manager, the Senior Business Analyst is responsible for understanding and documenting the business and technical needs of Argenta Holdings Limited (AHL).

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• Working closely with internal stakeholders, the role ensures requirements are clearly translated into deliverables and effective business solutions.

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• Analyse business and technical requirements and produce clear functional, technical and design specification documents.

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• Assess current business processes and recommend improvements to increase effectiveness and efficiency.

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• The role works across a range of projects and may involve collaboration with external suppliers.

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As a Senior Business Analyst, your key responsibilities will include:

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• Relationship and change management – build and maintain strong relationships with business and IT stakeholders to understand their challenges, priorities and requirements.

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• Business analysis – investigate and analyse challenges, define business processes, and capture functional and non-functional requirements that support strategic and tactical goals.

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• Workshop facilitation – lead workshops to understand business needs, define requirements and shape agreed solutions.

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• Documentation and analysis – produce functional, technical and design specifications, including gap analysis, data analysis, data mapping and process modelling.

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• Third-party solutions – support the evaluation and selection of third-party software, applications and solutions.

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• Application strategy – work with IT to support application architecture design and the delivery of AHL’s application and software strategy in line with the company’s business plan and strategic goals.

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• Operational change – support the operations function in managing change identified through AHL’s business plan, London Market initiatives or legal requirements.

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• Process mapping and improvement – analyse and document current and future-state processes, identifying innovative solutions to address business needs.

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• Stakeholder insight – communicate analysis and recommendations clearly, helping stakeholders make informed decisions and achieve optimal outcomes.

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• Delivery planning – develop implementation approaches for system, process, data and working practice changes, including training, UAT scripting and execution, communication, rollout and pilot requirements.

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• Benefits realisation – define expected benefits and change impacts, complete cost-benefit analysis and consultation activity, and ensure impact measures are included in delivery plans.

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• Professional conduct – maintain high standards of professionalism and ethical behaviour, adhering to internal and regulatory requirements in all activities.

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About you

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• Strong commercial experience using a range of business analysis methods, tools and processes.

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• Ability to define business and technical requirements, as well as functional tests, in clear and engaging ways.

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• Significant experience working within the Lloyd’s and London Market environment, ideally within change delivery.

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• Strong project delivery experience across both long- and short-term projects.

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• Proven experience successfully implementing and delivering systems solutions as part of organisational change programmes.

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• Excellent track record of managing key stakeholder relationships effectively.

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• Solid understanding of Lloyd’s insurance market initiatives, with familiarity with LIMOSS and Future at Lloyd’s preferred.

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• Working knowledge of solution architecture design and delivery, including interface capabilities such as APIs and gateway messaging.

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• Strong knowledge of insurance business processes.

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• Change management experience, with the ability to engage stakeholders and support adoption.

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• Strong facilitation and communication skills.

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• Deadline-driven and focused on delivering results.

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• Ability to assess situations from different perspectives and choose the most effective approach.

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• Positive, solution-focused approach to problem solving.

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• BCS Business Analysis Diploma or IIBA Certified Business Analysis Professional certification preferred.

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• Agile, Scrum Master, Lean Six Sigma, BPMN or data modelling qualifications preferred.

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• Strong Microsoft Office skills, including Excel, Word, Visio and Project; Visual Basic experience would be an advantage.

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• Good experience undertaking analysis and structured data reconciliation using Microsoft Office tools and Power BI.

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Behaviours

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These five behaviours sit at the heart of how we work at Argenta:

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Supporting each other

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Treat each other with dignity and respect, valuing our differences, so we can all be ourselves and achieve our goals.

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Generating creative solutions

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We do not settle for things that are not right; we do not walk by, we seek creative solutions.

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Owning the delivery

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We set clear objectives and deadlines; we are accountable and own the delivery end to end, knowing others will too.

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Being Committed

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High performing professionals, recognising the importance of wellbeing and balance in our lives.

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Building longstanding relationships

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Collaboration with our clients and those we work with is key; we work as a team to ensure the best outcomes.

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