Job Description
*Start Date August*
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We are looking for German speaking Client Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.
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Job functions:
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-Speaking to clients to quickly get to the root of their problem.
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-Providing timely and accurate customer feedback.
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-Helping customers via calls, emails, community posts and live chat.
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-Use a positive personality and experience, not a script
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-Assisting customers with their technical and software related problems
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-Configuring and installing software over the phone at restaurant locations
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-Provide outstanding service
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-Know limitations and when to should ask for advice
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-Own the resolution to the problem; don't leave the customer hanging
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-Accurately and efficiently log all contacts in our CRM (Salesforce)
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-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback
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About You:
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– Fluent to a native level in: German
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– Fluent level of English
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– Open to work on weekends if need be
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-Interpersonal skills, and passion for providing excellent customer service
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-Strong communication skills: active listening, writing/typing, informal communication
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-Restaurant/ Hospitality experience is an added bonus.
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-At least one years experience providing customer support would be ideal – preferably in a software support environment
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-Knowledge of current Microsoft Windows operating systems
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-Knowledge of iOS and Apple Hardware
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-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great
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