Online Operations & Technical Manager

Job Description

Great Yarmouth, Norfolkn

Full Time | Office Based | Competitive Salary + Performance Bonus

Build Something Differentn

Palatial Leisure Limited is one of the UK's most established independent gaming companies and the only operator to combine traditional bingo clubs, a licensed casino, cinemas and rapidly expanding online gaming brands.

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Our online brands, ThePalaces.com and BingoBritain.com, are entering an exciting new chapter with the introduction of Playtech Bingo, EveryMatrix Sportsbook, new CRM technology and ambitious growth plans.

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We are now looking for an exceptional individual to help lead that journey.

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This is not a corporate role where you'll become another number. You will work directly alongside our Managing Director and senior management team, helping to shape the future of a business that genuinely makes decisions quickly and values innovation.

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If you enjoy solving problems, improving systems and making a real commercial difference, we'd like to hear from you.

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The Rolen

You will take responsibility for the day-to-day operation and continual development of our online gaming business.

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Working closely with suppliers, marketing, customer support, compliance and senior management, you will ensure that every part of the online operation performs to the highest possible standard.

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No two days will be the same.

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Key Responsibilitiesn

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• Manage the EveryMatrix back office and platform.

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• Support the rollout and ongoing management of Playtech Bingo.

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• Assist in the launch and operation of EveryMatrix Sportsbook.

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• Manage relationships with suppliers including EveryMatrix, Playtech, Nuvei, Optimove, PlayerVis and other strategic partners.

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• Configure promotions, bonuses and customer journeys.

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• Monitor site performance and identify opportunities to improve conversion and retention.

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• Produce meaningful commercial and operational reports.

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• Work alongside Compliance and Safer Gambling teams to ensure regulatory excellence.

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• Coordinate technical developments and testing.

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• Support affiliate and acquisition activity.

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• Help develop new products, promotions and customer experiences.

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• Become the internal expert on our online platforms.

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About Youn

You may already work within online gaming or have experience in casino, sportsbook, bingo or digital operations.

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Most importantly, you are commercially minded, technically confident and enjoy taking ownership.

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You'll be someone who:

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• enjoys solving problems

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• has excellent organisational skills

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• can communicate with technical and non-technical people alike

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• is commercially aware

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• enjoys analysing data and improving performance

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• takes pride in delivering results

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• works well under pressure

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• wants to build a long-term career rather than simply move jobs.

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Experiencen

Experience with some or all of the following would be advantageous:

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• EveryMatrix

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• Playtech

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• Online Bingo

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• Online Casino

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• Sportsbook

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• Optimove CRM

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• PlayerVis

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• Nuvei

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• Affiliate Management

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• Digital Marketing

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• Google Analytics

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• Payment Providers

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• Regulatory Compliance

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• Customer Lifecycle Management

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Don't worry if you haven't worked with every platform. We are more interested in finding the right person with the right attitude and the ability to learn.

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What We Offern

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• Competitive salary based on experience.

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• Performance-related bonus.

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• Opportunity to become one of the key people within a growing independent gaming business.

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• Genuine influence over the direction of the company.

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• Direct access to senior decision makers.

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• Long-term career progression.

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• Supportive working environment where good ideas are listened to and implemented.

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Why Join Us?n

Large corporate operators often divide responsibility between many departments.

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We don't.

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Here, you'll gain experience across every aspect of online gaming—from platform management and product launches to commercial strategy, customer experience and supplier relationships.

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If you're ambitious, enjoy responsibility and want to make a genuine impact within an established but fast-moving business, we'd love to hear from you.

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To apply, please send your CV together with a covering letter explaining why you believe you are the right person for this exciting opportunity.

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