General Manager

Job Description

General Manager – Flagship Drive-Thru Restaurant

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We're looking for an ambitious and commercially focused General Manager to lead the launch and ongoing success of a flagship drive-thru restaurant. This is a fantastic opportunity for an experienced QSR operator who thrives in high-volume environments, enjoys building high-performing teams, and wants to play a key role in growing an exciting business.

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The successful candidate will take full ownership of one of the company's most important locations, leading a team of around 30 employees while driving operational excellence, profitability, and an outstanding guest experience.

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Key Responsibilities

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• Take full ownership of the day-to-day operation and commercial performance of the flagship drive-thru restaurant.

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• Lead, coach, and develop a team of approximately 30 employees, creating a high-performing and engaged culture.

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• Manage full P&L responsibility, ensuring strong financial performance and cost control.

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• Control key business metrics including food costs, labour, productivity, and overall operational expenditure.

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• Deliver exceptional customer experiences while maintaining outstanding food quality and service standards.

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• Drive sales growth, maximise profitability, and identify opportunities to improve business performance.

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• Ensure compliance with all food safety, health & safety, and company operational standards.

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• Recruit, train, and develop future leaders within the business.

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• Work closely with senior leadership to execute operational strategies and support the continued growth of the brand.

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Requirements

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• Previous General Manager experience within a high-volume QSR, drive-thru, or branded hospitality environment.

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• Strong commercial acumen with proven experience managing full P&L responsibility.

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• Experience leading large teams and developing high-performing managers and employees.

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• Track record of delivering excellent operational standards while driving sales and profitability.

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• Excellent leadership, communication, and people development skills.

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• Highly organised, resilient, and capable of making decisions in a fast-paced environment.

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• Willingness to complete a comprehensive training programme prior to taking ownership of the site.

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