Customer Service Coordinator

Job Description

Customer Service Coordinator / Up to £30,000 / Maidstone / Fully in office

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Overview:

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A leading organisation in their manufacturing space are currently seeking a Customer Services Coordinator to join their team to manage the overall customer operations and sales progression processes including managing the team.

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This is an excellent opportunity to grow your customer services experience with a great organisation.

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Role & Responsibilities:

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• Process customer orders

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• Liaise with customers and deliver them excellent service by phone, email and live chat

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• Listen and revolved complaints in a timely and professional manner

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• Update customer and order information on CRM system

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• Upsell new products to existing customers

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• Work closely with other departments to solve customer issues and improve customer service

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Essential Skills & Experience:

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• 5+ years of experience in customer service positions

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• Experience using a CRM system

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• An excellent communicator

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• Hard-working and ambitious

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• A passion for delivering excellent customer service

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Package:

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• Up to £30,000 basic salary

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• 25 days + Bank holiday

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• Employee longevity benefits

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• Private dental insurance

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• Private medical insurance

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• Sick pay

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• Company pension

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Customer Service Coordinator / Up to £30,000 / Maidstone / Fully in office

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