Services Controller

Job Description

Role – Service Controller

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West Bromwich, Birmingham | up to £35,000 + Overtime | 🚜 Construction & Industrial Equipment

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Are you an experienced Service Controller, Service Coordinator or Service Supervisor looking to take the next step in your career?

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Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about delivering exceptional customer service while leading and coordinating a team of Field Service Engineers? If so, we'd love to hear from you.

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The Opportunity:

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We're looking for an organised, customer-focused Service Controller to join our busy and successful service team in West Bromwich.

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You'll play a pivotal role in ensuring our Field Service Engineers are deployed efficiently, customers receive an outstanding service, and jobs are completed safely, on time and to the highest standard.

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Working closely with the Depot Manager, Sales Team and Parts Department, you'll be at the heart of the operation keeping everything running smoothly from the moment a customer books a service through to invoicing and completion.

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If you enjoy problem-solving, coordinating multiple priorities and being the go-to person who keeps a busy service department on track, this is an excellent opportunity to join a growing and well-established business.

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What You'll Be Doing:

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• Coordinate the day-to-day workload of a team of Field Service Engineers.

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• Schedule engineer visits based on priority, location and availability.

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• Act as the main point of contact for customers throughout the service process.

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• Ensure engineers have the information and parts required to complete jobs efficiently.

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• Manage service jobs from booking through to completion and invoicing.

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• Review engineer job reports to ensure work is accurately recorded and fully justified.

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• Liaise with customers regarding repairs, updates and any additional work required.

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• Work closely with the Parts Department to ensure parts are ordered and available when needed.

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• Monitor work in progress to minimise outstanding jobs and maximise engineer productivity.

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• Support the Depot Manager and deputise when required.

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• Process invoices, manage customer queries and maintain accurate service records.

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• Work alongside the Warranty team to ensure claims and documentation are completed correctly.

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• Promote safe working practices and ensure company procedures are followed at all times.

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What We're Looking For:

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You'll be someone who enjoys working in a busy service environment and takes pride in delivering an excellent customer experience.

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Ideally, you'll have:

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• Previous experience as a Service Supervisor, Service Controller or Service Coordinator.

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• Experience within an aftersales, service or engineering environment.

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• A good mechanical or technical understanding of construction, industrial, plant or similar equipment (highly desirable).

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• Excellent organisational skills with the ability to manage multiple priorities.

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• Strong communication and relationship-building skills.

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• A proactive approach with excellent problem-solving ability.

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• Experience using Microsoft Office and service management systems.

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• The right to work in the UK.

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What's In It For You?

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• up to £35,000 basic salary

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• Overtime paid for two Saturdays per month

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• Join a busy, supportive and well-established service team.

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• Genuine opportunities for career progression and personal development.

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• A varied role where you'll make a real impact on the success of the business.

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• Work with a respected organisation within the construction and industrial equipment sector.

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Working Hours:

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• Based full-time at our West Bromwich depot

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• Two Saturdays per month, paid as overtime

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Ready for Your Next Challenge?

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If you're an experienced Service Controller, Coordinator or Supervisor who enjoys leading from the front and delivering outstanding customer service, we'd love to hear from you.

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Apply today or contact Tom Fox directly at tom.fox@elitecn.co.uk for a confidential discussion.

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