Job Description
Please only apply if you have many years of experience in management, working specifically in the serviced office industry.
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An exciting Operations Director position has become available in the West End. We restore beautiful Victorian & Georgian Mansions and convert them into stunning members’ clubs for startups & entrepreneurs.
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As Operations Director, you will oversee all operational departments — working closely with the owner, COO and MD, you’ll drive performance, maintain impeccable standards, and champion a culture of service, innovation, and continuous improvement.
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Key Responsibilities
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• Lead, motivate, and develop department heads to deliver operational excellence.
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• Ensure a consistent, world-class experience for members and guests.
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• Oversee budgets, financial targets, and operational efficiencies.
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• Uphold compliance, health & safety, and service standards across the Club.
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• Collaborate with Membership, Events, and Marketing teams to enhance engagement and profitability.
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• Drive sustainability and innovation initiatives in club operations.
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About You
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You’re a confident, strategic operator with hands-on experience. You thrive on delivering excellence, building teams, and maintaining the highest standards.
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You will bring:
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• Proven leadership experience within the serviced/ flexible office industry
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• Exceptional organisational, financial, and communication skills.
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• A natural ability to inspire and manage diverse teams.
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• A member-first mindset, with relentless attention to detail.
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• The flexibility and professionalism required in a premium, fast-paced environment.
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