Knowledge Service Management Coordinator

Job Description

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At Ashurst Perkins Coie, we're helping shape the future economy. With a global team of more than 3,500 legal professionals across 52 offices, we partner with leading organisations to solve complex challenges across a diverse range of industries, with a distinct strength in technology, energy & infrastructure, and financial services. Our people work on market-leading matters that drive innovation, growth, and transformation around the world. For Ashurst Perkins Coie, innovation is our tradition.

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What makes Ashurst Perkins Coie a great place to work?

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• Flexible work options – part-time, working from home and additional leave

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• Health and wellbeing benefits, gym membership, and discounted corporate health plans

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• Career advancement – client secondment opportunities, global opportunities, and award-winning Learning & Development programs

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The Opportunity:

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An exciting opportunity exists in our global Knowledge and Expertise (K&E) function for a Service Management Coordinator to provide efficient and effective workflow management and administrative support for the function, acting as the central contact point for internal and external queries and requests.

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This is a new, vitally important role, that enables K&E to provide a globally consistent and high-quality service offering to the firm and its clients.

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Based in London or Glasgow, the role will report to K&E's Senior Program Manager and work closely with all members of the K&E Senior Leadership Team, and the Service Management Coordinator in APAC.

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The role will be the primary point of contact for K&E in EMEA, engaging with both internal and external clients to address their queries, triage service requests and connect them with specialist resources within the function.

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The role will be responsible for managing a diverse range of on-demand tasks from the team's leadership, providing critical administrative support to enable the progression of projects and activities and ensuring efficient coordination within the function. 

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The role requires strong organisational skills, basic data management and analysis skills, attention to detail, and the ability to communicate effectively with team members and external stakeholders.

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This is a full-time, permanent role with hybrid working.

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More information can be found in the job description attached to the role on our careers site. 

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About you:

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The successful candidate will have:

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• Excellent coordination and organisational skills.

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• Ability to manage multiple tasks and projects simultaneously.

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• Advanced skills in MS Word, Outlook, Excel and PowerPoint.

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• Strong time management skills to prioritise tasks effectively.

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• A client focused approach including the ability to grow a network of professional relationships with internal stakeholders and colleagues around the firm.

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• Ability to communicate clearly and professionally with team members and stakeholders.

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• Ability to work collaboratively across a globally dispersed team, including supporting multiple managers.

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• Previous experience in a workflow or administrative role in a law firm, other professional services or corporate environment (highly desirable).

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