We are seeking a proactive and highly organised Client Associate to join our onsite team in Derby on a permanent, part-time basis. This administrative role involves managing a wide range of cases from start to finish, ensuring the smooth delivery of occupational health services.
Your role will involve liaising with clients, employees, clinicians, and suppliers, as well as managing appointments, coordinating adjustments, and ensuring all recommendations are implemented effectively and efficiently.
This is a rewarding and varied role that requires excellent communication, attention to detail, and the ability to work well under pressure.
Because of the location of the site, you will need to be able to drive.
What You Will Be Doing:
- Co-ordination and maintenance of diaries/appointments for all clinical staff
- General admin including the uploading of clinical notes and other documentation as required
- Maintenance of own computer files and emails
- Taking telephone calls and answering emails
- Meet and greet on site duties
- Additional administrative duties for clinical staff as and when required
- Use of multiple databases and internet systems for recording of stats
- Releasing of medical reports to patients and clients following GDPR guidelines
- Communicating with GP/Specialists
- Liaising with various parties to progress cases efficiently and flagging any issues to team leaders
- Referring patients to third parties for treatment / assessments
- Working with the Health Surveillance team when required
- Any other ad-hoc tasks set out by the team leaders
What We Are Looking For:
We are seeking a candidate who can confidently work onsite while adhering to GDPR guidelines and the company’s policies to ensure the protection of sensitive and personal information, in line with legal, regulatory, ethical, and best practice standards.
You should have excellent verbal and written communication skills, strong organisational abilities, and attention to detail. To multitask and work well under pressure is essential, as is proficiency in IT systems, including Outlook, Word, and Excel. Familiarity with Office 365 and experience working in an Occupational Health or similar environment would be advantageous. You should also demonstrate a proactive approach, the ability to use your initiative, and a commitment to maintaining confidentiality and professionalism.
This role requires exceptional customer service skills, as you will play a vital role in helping our clients achieve their goals, all while embodying the company’s CORE Values: Caring Matters, One Team, Great Relationships, and Excellence at all times.
Hours:
The role is part-time and will involve working 09:00 – 17:00 on a Wednesday, Thursday and Friday.
Location:
This role is based at our client site in Derby.
This role is offering a set salary of £24,784.50 per annum on a pro-rata basis.
Company Benefits:
We value the people who work with us and our rewards package is reviewed regularly to reflect this.
- Competitive annual salary dependent on qualifications and experience
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Have a day off for your Birthday (non-contractual benefit)
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