Customer Service Team Lead – Coach, KPI Driver & Ops Lead

Cromwell Group (Holdings) Ltd is seeking a Customer Service Team Leader who will inspire, coach and develop a high-performing team delivering exceptional customer experiences. You will lead from the front, drive operational excellence and engage colleagues across functions to meet performance goals.

Working with Sales, Supply Chain and the wider business, you will champion collaboration, use data to improve service delivery and identify opportunities for continuous improvement while building

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