Guest Experience Supervisor – Front Office

The Grand Hotel Birmingham is seeking a Reception Supervisor to support the Front Office Manager in daily operations. You will welcome guests, help manage a busy reception team, and act as Duty Manager during shifts.

The role offers a full-time schedule of 40 hours across five days, including early and late shifts, with weekend work on a rota. Key responsibilities include ensuring a warm welcome, leading the reception team, handling guest inquiries, and delivering the high standard of service

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