Housing Officer

Job Description

Housing Officer

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£24 – £26 per hour (umbrella)

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36.25 hours per week | Monday to Friday | Salford, Greater Manchester

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We are seeking an experienced Housing Officer to join a housing association based in Salford on a temporary contract with possible extension. This role requires a proactive individual to manage a patch of properties in Greater Manchester, delivering a high-quality tenancy and estate management service.

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Key Responsibilities

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• Manage a designated geographical patch of properties, acting as the custodian of your patch ‘owning’ and seeking resolution of customer and community concerns

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• Carry out estate and block inspections, ensuring communal areas are safe, clean, and well maintained

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• Deal with low-level anti-social behaviour, domestic abuse and harassment cases, tenancy breaches, and neighbour disputes

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• Support tenants through tenancy changes, visits, mutual exchanges, succession and assignment, left in occupancy, sign-ups and tenancy sustainment interventions

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• Respond to tenant queries and complaints, providing advice, support, and practical solutions

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• Investigate tenancy fraud cases

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• Work collaboratively with colleagues, contractors, and partner agencies to resolve issues and improve neighbourhoods

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Requirements

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• Previous experience in housing, tenancy and estate management within social housing (essential)

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• Experience managing high rise and sheltered properties (preferred)

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• Good knowledge of housing legislation, tenancy management, and ASB processes

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• A valid UK driving licence and access to a vehicle (essential)

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• Strong communication and problem-solving skills

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• Ability to manage a varied caseload across a large property patch

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NNguyen@venngroup.com

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