ARC Response Controller (HF1359323)

Job Description

ARC Response Controller

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Epsom | Shift-Based Role | Customer Operations

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£28,000 per annum

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Flourish are partnering with a leading technology-led safety services organisation based in Epsom to recruit an ARC Response Controller.

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This is an exciting opportunity to join a fast-paced Alarm Receiving Centre (ARC) environment where you'll play a vital role in supporting the safety and wellbeing of lone and vulnerable workers. As a key point of contact during emergency situations, you'll assess incidents, coordinate appropriate responses, and liaise with emergency services when required.

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Whether you're starting your career or looking for a new challenge, this role offers full training and the chance to make a genuine difference every day.

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The Role As an ARC Response Controller, you'll be responsible for managing incoming alarm activations and ensuring each incident is handled quickly, accurately, and professionally. Working as part of a dedicated operations team, you'll respond to potentially high-risk situations while delivering outstanding customer service.

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This role is ideal for someone with strong communication skills, good attention to detail, and the ability to remain calm in a fast-moving environment.

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Key Responsibilities

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• Respond promptly to lone worker alarm activations, ensuring service levels are consistently achieved.

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• Assess and verify incidents to determine the appropriate response and escalation required.

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• Contact users, nominated contacts, and other relevant parties to gather important information.

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• Liaise with emergency services when necessary, providing clear and accurate details.

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• Maintain accurate records of all interactions, actions, and outcomes.

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• Ensure incidents are managed in line with operational procedures and compliance requirements.

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• Identify and report any issues relating to customer information, systems, or processes.

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• Support the smooth running of the ARC by maintaining high operational standards.

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• Work collaboratively with colleagues to deliver an exceptional customer experience.

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About You

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We're looking for a confident, proactive individual who enjoys helping people and can remain composed when dealing with time-sensitive situations.

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Skills & Attributes

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• No previous experience required as full training will be provided.

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• Excellent verbal and written communication skills.

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• Professional, empathetic, and confident telephone manner.

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• Good IT skills, including familiarity with Microsoft Office applications.

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• Ability to learn and navigate bespoke systems and software.

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• Strong attention to detail and accurate record-keeping skills.

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• Ability to remain calm and effective when working under pressure.

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• Excellent organisational and multitasking abilities.

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• Reliable, self-motivated, and able to work both independently and as part of a team.

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• Strong problem-solving skills and confidence in making timely decisions.

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• A positive attitude and willingness to learn.

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Why Apply?

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This is a fantastic opportunity to join an organisation that provides life-saving services and has a real impact on people's safety every day. You'll receive full training, ongoing support, and the opportunity to develop within a professional and supportive team environment.

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Salary: £28,000 per annum

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Location: Epsom

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Role Type: Shift-Based, Full Time

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If you're looking for a rewarding career where no two days are the same and your work genuinely makes a difference, we'd love to hear from you.

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