Technical Claims Handler

Job Description

Technical Claims Handler

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Bristol | Hybrid

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Up to £45,000

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Permanent | 35 hours per week | Monday–Friday (2-3 days in the office)

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There are Claims Handler roles where you simply manage your own caseload.

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This isn’t one of them.

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We’re partnering with a fast-growing specialist insurance business in Bristol that is continuing to invest in and grow its claims function.

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They’re looking for an experienced Technical Claims Handler who can become a go-to technical expert within the team — handling the more complex claims yourself, while supporting and developing the wider claims team.

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It’s an excellent opportunity for an experienced Claims Handler who enjoys the technical side of claims, wants greater responsibility and likes helping others make better decisions.

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What will you be doing?

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Handling complex claims

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• Own more complex, high-value and technically challenging claims from notification through to settlement

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• Assess policy coverage, liability, quantum and overall claims strategy

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• Review reserves, indemnity decisions and settlement outcomes

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• Identify potential fraud, coverage concerns and claims requiring escalation

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• Ensure claims are handled fairly and consistently in line with FCA requirements and insurer mandates

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Becoming the team's technical point of contact

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• Act as the first point of referral for technical and procedural queries

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• Support Claims Handlers with complex customer issues and disputes

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• Provide technical guidance and coaching

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• Help improve decision-making and technical capability across the wider team

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Quality assurance & sign-off

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• Review and approve claims decisions within delegated authority

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• Carry out QA reviews and provide constructive feedback

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• Support claims file audits

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• Ensure decisions are properly evidenced and documented

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Payments & financial controls

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• Review and authorise claim payments within agreed authority limits

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• Monitor reserves, settlements and indemnity payments

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• Identify potential leakage, anomalies and financial risks

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• Support claims expenditure governance and reconciliation

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Developing others

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• Support onboarding and training of new Claims Handlers

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• Deliver technical coaching and knowledge-sharing sessions

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• Identify knowledge gaps across the team

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• Help develop training materials and guidance

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• Promote best practice and continuous development

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What are we looking for?

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You'll already have significant insurance claims experience and strong technical knowledge.

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Ideally, you'll bring:

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• Strong understanding of policy interpretation, indemnity, liability and settlements

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• Experience handling complex or higher-value claims

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• Experience working within delegated authority and payment approval frameworks

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• Knowledge of FCA requirements and claims best practice

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• Experience mentoring, coaching or technically supporting other Claims Handlers

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• Strong decision-making and analytical skills

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• Excellent attention to detail

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• Confidence explaining technical claims decisions to customers, colleagues and stakeholders

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• Experience with claims management systems and reporting tools

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Why consider it?

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This is a chance to join a growing, modern insurance operation where you'll have significantly more influence than simply managing a caseload.

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You'll become a key technical resource within the claims function, have exposure to more complex work, help develop the wider team and play a part in improving processes and claims performance as the business continues to scale.

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If you're currently a Senior Claims Handler, Technical Claims Handler, Claims Specialist or an experienced Claims Handler ready for more responsibility, I'd be keen to speak with you.

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Interested?

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Click “Apply” or get in touch directly for a confidential conversation.

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