Business Analyst

Job Description

Senior Business Analyst – Insurance

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Location: London

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Function: IT & Operations / Development

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Reporting to: Development Manager

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This job requires 3 days a week on-site in around the Manchester area and 2 days remote.

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The Opportunity

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We are looking for an experienced Senior Business Analyst to join a leading specialist commercial insurance organisation and play a key role in the delivery of technology and business change initiatives.

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This is a hands-on, technical Business Analyst position requiring strong experience across the full software development lifecycle. You will work closely with business stakeholders, developers, testers and third-party vendors to understand business challenges, define requirements and ensure technology solutions deliver genuine business value.

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The successful candidate will ideally have experience within the London Market or commercial insurance sector, with exposure to insurance products, rating engines, policy administration platforms and digital transformation initiatives.

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Key Responsibilities

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• Gather, analyse and document complex business and technical requirements, translating them into clear specifications, epics and user stories.

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• Act as the key link between business stakeholders and development teams, ensuring requirements are understood and solutions are delivered effectively.

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• Work closely with stakeholders across areas such as Underwriting, Actuarial and Finance.

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• Analyse existing processes and identify opportunities for digitisation, automation and operational improvement.

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• Challenge proposed solutions to ensure they address genuine business problems and deliver measurable value.

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• Facilitate workshops and communicate complex concepts clearly to both technical and senior business stakeholders.

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• Maintain requirements traceability throughout the development lifecycle.

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• Collaborate with internal development teams, QA teams and third-party technology vendors.

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• Support Agile delivery through backlog refinement, sprint planning and the creation of high-quality user stories and acceptance criteria.

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• Coordinate user involvement throughout the change lifecycle, from initial analysis through to UAT, implementation and post-production support.

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• Create UAT test cases and support functional and user acceptance testing.

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• Demonstrate system changes to key stakeholders ahead of UAT.

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• Ensure new solutions transition successfully into the live environment with appropriate documentation and support processes.

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• Produce training materials and support users with the adoption of new systems and processes.

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• Proactively manage assigned risks, issues, priorities and deliverables.

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Skills & Experience

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We are looking for candidates who can demonstrate:

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• 5+ years' experience in a Business Analyst or Senior Business Analyst role.

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• Strong experience gathering, analysing and documenting business and technical requirements.

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• Previous experience within insurance, ideally commercial insurance or the London Market.

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• Good understanding of insurance products, underwriting processes and rating engines.

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• Experience working on digital transformation, digitisation or automation projects.

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• Strong knowledge of the full Software Development Lifecycle (SDLC).

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• Experience working within Agile/Scrum delivery environments.

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• Strong user story, acceptance criteria and requirements documentation experience.

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• Experience supporting functional testing and UAT, including writing test cases.

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• Excellent stakeholder management skills with the ability to work across business, technology and third-party teams.

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• Ability to communicate complex technical concepts clearly to senior stakeholders.

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• Strong analytical and problem-solving skills.

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• Ability to manage multiple priorities within time-sensitive environments.

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• Excellent written and verbal communication skills.

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