Customer Service Specialist – Onboarding & Support

The Collect Group is seeking a Customer Service Adviser to join our team in Newcastle upon Tyne. You will handle onboarding, parcel tracking support, and claims/returns, while collaborating with couriers, drivers, and the team to improve processes.

We value an organised, confident communicator with a reliable, professional approach to problem solving in a fast-paced environment. Full-time permanent role with standard company training and support.

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