Clinical Regional Manager – Care Homes
Covering 5 homes in West and South Yorkshire.
Circa £75k DOE plus mileage and £5k Car Allowance.
NMC Pin required. Candidate must have a minimum of 3 years of regional/multi‑site experience.
About Harbour Healthcare
Harbour Healthcare is a family‑run concern with 41 care homes across the UK and growing year by year. We strive to provide an excellent standard of care to residents, treating them with full dignity and respect.
Organisational values
- Humility
- Accountability
- Achievement
- Passion
- Integrity
Tangible benefits for working at Harbour
- Discounts on shopping, fashion, days out, travel, entertainment and more
- Cycle scheme – up to 39% savings on bike purchase
- Free face‑to‑face counselling, for you and your family
- Staff recognition award ceremonies
- £30 voucher available every month for nominated “Employee of the month”
- Opportunities for training and career progression
- Salary sacrifice pension scheme
- Blue Light Card – up to 50% discount across hundreds of retailers
- Free eye test and discounted glasses
- Cashback card – save up to £500 annually – can be used at over 80 big brands
- Wellbeing portal – free meditation series, podcasts & live virtual events, mental health support programmes, workout plans, live digital gym classes, mindset and wellbeing series
- Seasonal company events, competitions and incentives
- Refer a friend scheme – earn up to £250 when referring a friend to work for Harbour Healthcare
- On‑site parking
Job purpose
Delivery of business and quality performance targets for a portfolio of care homes. Provide direct line management to Care Home managers to create a culture of customer focus, quality of service and continuous improvement. Establish and maintain relationship management with key external stakeholders. Support Company Directors in the delivery of strategic objectives.
Principal role and accountabilities
- Conduct detailed monthly provider/compliance visits of each care home, including investigation into KPIs, sign off of Service Improvement Plan, review of maintenance documentation and environment.
- Visit all care homes at regular intervals; interact with staff and monitor customer experience; focus time and support under‑performing homes.
- Agree with Home Manager action plans arising from internal audits, complaint investigations, etc.
- Assist Home Manager by completing elements of the action plan as appropriate.
- Monitor progress of action plan and report non‑compliance to Senior Regional Manager.
- Accountable for the care home’s quality outcomes/performance within the group.
- Lead on standardisation of documentation and best practice.
- Participate in governance meetings.
- Attend monthly central team meetings to present audit results and discuss actions to address under‑performing homes.
- Lead in evaluating training statistics and organising/delivering training.
- Support and manage Home Managers through coaching, mentorship and development to educate, inspire, and motivate.
- Manage relationships with CQC inspectors, local authority and other external professional colleagues.
- Provide management cover in homes during periods of Home Manager absence.
- Assist with development of care‑related policies and procedures.
- Conduct disciplinary hearings, appeals and grievances as directed by the Senior Regional Manager.
- Support Home Managers to deliver business outcomes including sales and marketing initiatives.
- Support Home Managers to maintain homes within Harbour expectations.
- Support Home Manager to deliver all Harbour initiatives.
Key competencies
- Commercial awareness
- Innovative problem solving
- Communication
- Decision making
- Negotiating and influencing
- Thinking clearly and analytically
- Relationship management
- Risk control and governance
- Management of audits and audit reporting
- Flexibility
- Professional development and continuous improvement
Qualifications
- Ideally RGN, RMN, RNLD or NVQ Level 5 or equivalent.
- Broad experience of operating at a management level, preferably multi‑site.
- Demonstrated caring ethos, concerned for both residents and staff members.
Knowledge & experience
Specialist experience and comprehensive legislative knowledge, technically and operationally in respect of the legislative framework and good practice guidance relating to CQC, Independent Safeguarding Authority, Disclosure and Barring Service, and the Nursing and Midwifery Council.
All positions require an Enhanced DBS check in relation to children and adults.
Job type
Full‑time, Permanent.
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