AI-Driven CX Partnerships Lead (Vendor Management)

Harvey in the United Kingdom is seeking a CX Vendor Manager to own the BPO partnership end to end. You will be the single point of contact, shaping the framework and driving performance against CSAT, response times, and QA scores, in collaboration with Harvey’s support team.

You will design scalable workflows, manage workforce planning, and embed AI-driven improvements. A data-led approach and strong vendor leadership are essential in this fast-growing environment.

#J-18808-Ljbffr…