The Information Officer (IO) works within the Individual Services Group (ISG) to deliver services to individuals and organisations (e.g. universities), as part of a Government Recognition Services (GRS) contract. They are experts in credential evaluation and use their knowledge to assess applications and support with service enquiries.
Service delivery
- Evaluate overseas qualifications, ensuring we meet service levels and quality standards in accordance with internal methodology and processes
- Achieve Key Performance Indicators (KPI’s) to support service delivery
- Answering enquiries from individual applicants and member organisation, this could include – Phone calls, Live chat, Written enquiries, Reassessment requests & Complaints
Service Integrity
- Supporting the quality assurance processes as resource requires
- Ensure necessary counter-fraud measures are carried out
- Following policies, procedures and adhering to GDPR principles
- Supporting with the coaching and development of colleagues, delivering feedback constructively
Organisation Collaboration
- Work collaboratively with appropriate teams and departments to ensure accurate outcomes for both applicants and GRS contractual requirements
- Engaging and / or supporting with the delivery of effective training sessions
- Supporting across the business area where required, contributing to the overall objectives of GRS to meet their contractual requirements
Other
- Abide by the Company’s policies and procedures, and actively promote with the team
- Abide by the Company’s Health and Safety policies and procedures, whilst giving consideration to your own health and safety and that of colleagues
- Any other reasonable duties as required
Proud member of the Disability Confident employer scheme
Information Officer – Chinese Speaking
Company: Ecctis Ltd
Salary: £29,766
Hours: Full-time
Location: Cheltenham, GL50 2ED
Working pattern: Hybrid – 3 days remote
Job type: Permanent
Posting date: 27 Jul 2026
Closing date: 26 Aug 2026
Summary
The Information Officer (IO) works within the Individual Services Group (ISG) to deliver services to individuals and organisations (e.g. universities), as part of a Government Recognition Services (GRS) contract. They are experts in credential evaluation and use their knowledge to assess applications and support with service enquiries.
Service delivery
- Evaluate overseas qualifications, ensuring we meet service levels and quality standards in accordance with internal methodology and processes
- Achieve Key Performance Indicators (KPI’s) to support service delivery
- Answering enquiries from individual applicants and member organisation, this could include – Phone calls, Live chat, Written enquiries, Reassessment requests & Complaints
Service Integrity
- Supporting the quality assurance processes as resource requires
- Ensure necessary counter-fraud measures are carried out
- Following policies, procedures and adhering to GDPR principles
- Supporting with the coaching and development of colleagues, delivering feedback constructively
Organisation Collaboration
- Work collaboratively with appropriate teams and departments to ensure accurate outcomes for both applicants and GRS contractual requirements
- Engaging and / or supporting with the delivery of effective training sessions
- Supporting across the business area where required, contributing to the overall objectives of GRS to meet their contractual requirements
Other
- Abide by the Company’s policies and procedures, and actively promote with the team
- Abide by the Company’s Health and Safety policies and procedures, whilst giving consideration to your own health and safety and that of colleagues
- Any other reasonable duties as required
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme.
It encourages employers to recruit and retain disabled people and those with long term health conditions.
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