Service Desk Engineer – Systems Integrator

Looking for a role with plenty of growth opportunities?

Join a leading ICT and cybersecurity provider delivering network, data centre, system integration, IoT, RPA, and security solutions to customers across Europe and globally. Backed by decades of industry experience, the organisation combines Japanese precision and reliability with European innovation to support seamless operations across multiple industries.

The role involves carrying out a range of technical and coordination tasks across projects and maintenance contracts, ensuring customer requirements are met or exceeded. All work is expected to be delivered professionally and efficiently, maintaining a consistently high level of customer service.

Responsibilities

• 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone, remote-access and chat tools
• Queuing management with IT support ticket system
• Hands-on PC & mobile phone support and initial kitting

Skills/Must Have

• Service Desk Experience
• Windows 11/Servers
• M365 Stack
• Azure Active Directory

Benefits

• Travel to work expensed (Up to Zone 6 of London Underground paid)
• Private Medical Insurance

Salary

• £39,000 Basic Salary Per Annum

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