Insurance Complaints Specialist – Hybrid Role

AXA Commercial is recruiting for a Complaints Handler in the Complaints Resolution team. The role is full-time and permanent, based in Haverhill, Bolton or Gloucester, with hybrid work (at least two days in the office, 40% away from home, increasing to 60%).

You will handle customer complaints by phone, ensuring fair resolutions and compliance with FCA timescales. Applicants should have proven complaints handling experience, strong communication, and empathy for customers.

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