Fraud Analyst — Customer-Focused Investigator

TSYS Managed Services EMEA Limited is hiring Fraud Analysts for a contact centre role, focusing on using state-of-the-art fraud detection systems to assess customer accounts and determine the best outcomes for customers. On-site training is provided, and a strong customer-service background is essential.

The role involves inbound and outbound calls, reporting, blocking compromised accounts, and handling replacement cards while maintaining excellent service standards in a fast-paced environment.

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