Connections Support Administrator

Connections Support Administrator

Location: Castleford, WF10

Job Type: Full Time

Contract: Temporary to Permanent

Pay Rate: £13.86 per hour

Start Date: August 2026

We are currently recruiting for a Connections Support Administrator to join our client’s Connections team based in Castleford. This is a full-time, temporary to permanent opportunity for an organised and detail-oriented individual who enjoys working in a fast-paced administrative environment.

Responsibilities

• Review incoming connection applications to ensure all required information has been received and identify any permits or easements required.
• Prepare and release schemes to Connection Technicians, providing an accurate overview to support customer requirement validation.
• Produce estimates for low-voltage connection works, including single properties and small developments, ensuring compliance with company procedures and industry standards.
• Process desktop requests relating to disconnections, diversions, unmetered supplies and street lighting.
• Prepare accurate quotations using the internal pricing system.
• Provide administrative support across the Connections team as required.
• Manage daily workloads to ensure service levels and regulatory obligations are achieved.
• Liaise with Connection Technicians and internal stakeholders to support the delivery of a high standard of customer service.

Person Specification

• Previous experience within an administrative, coordination or customer support role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and a high level of accuracy.
• Effective written and verbal communication skills.
• Good working knowledge of Microsoft Office applications.
• The ability to work independently as well as part of a team.
• Experience within the utilities or construction sector would be highly advantageous.

For more information please contact Cathryn Smedley on (phone number removed).

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