Administrator | Central and North West London NHS Foundation Trust
To provide high quality administrative support to Ealing Specialist Children services working with Ealing Community Partners (ECP), managing all referrals and calls through a single point of access (SPA) related work in a call centre environment
Administrators will check patient eligibility, register referrals in service specific SystmOne units and where appropriate, will arrange clinical triage and/or book appointments via telephone.
Call handling via the single point of access (SPA) is a major part of the role as this is the main telephone service for patients arranging an appointment or enquiring about their Childs care.
Administrators are responsible for sending correspondence to patients, GP’s and other health professionals which will include clinic/appointment letters, and confirmation and reminder SMS’s.
We are offering the opportunity to work in a supportive and friendly environment where supervision, performance review and appraisals form part of our ongoing development for staff.
We provide high quality care to patients and carers who use our services.
Please note:This vacancy doesnotmeet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024.
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