Building Manager – Portsmouth, PO1

We’re looking for an experienced Building Manager to oversee the smooth operation of a high‑end residential development based in Portsmouth, ensuring a high‑quality living environment for residents while maintaining the property to the highest standards.

• Location: Portsmouth, PO1
• Salary: £39,000‑£43,000 (Dependent on Experience)
• Hours: Monday to Friday, 8am‑5pm

The Role

The Building Manager is responsible for the effective day‑to‑day management of the development, with a strong emphasis on proactive, transparent communication with residents through the online portal. As the Building Manager, you will take direct responsibility for the smooth running of the development, with a particular focus on:

• Running and maintaining all aspects of the property through our Dwellant system, ensuring records are accurate and up to date.
• Communicating proactively with residents through the online portal, ensuring they are fully informed of building matters.
• Managing and supporting site‑based staff to deliver a high standard of service.
• Overseeing planned and reactive maintenance, including contractor management and clear resident updates.
• Carrying out regular inspections to ensure communal areas are safe, compliant and well presented.

Key Responsibilities

• Maintenance & Repairs
  • Conduct regular inspections of communal areas using inspection software, ensuring cleanliness, functionality and safety.
  • Instruct maintenance works and utilise the Maintenance Operative to minimise unnecessary call‑outs.
  • Manage contractors, approve and assess maintenance work, ensure compliance with safety protocols and verify invoices.
  • Coordinate planned maintenance to meet required standards and prepare quarterly updates with the Estate Manager.
  • Manage stock levels for day‑to‑day items and facilitate meter readings for communal utilities.
  • Ensure the Scope of Services is up to date and amend where necessary.
  • Oversee system tests (emergency lighting, fire alarms, lift emergency lines) for compliance.
  • Monitor parking compliance and address related issues.
  • Provide input for budget planning, tender processes and contract recommendations.
  • Request quotes, issue work orders and obtain estimates where outside delegated authority.
  • Follow up on emergency repairs, keeping residents updated.
  • Review contractor documentation (RAMS, Public Liability Insurance) and liaise with Health & Safety for high‑risk works.
  • Arrange and follow up on reactive and planned maintenance within appropriate timescales.
  • Oversee minor repairs completed by the maintenance operative and produce C‑Site reports.
  • Coordinate and follow up on emergency repairs with portal updates.
  • During major works, minimise disruption and provide regular updates via the portal.
  • Input hazards from risk assessments into the Dwellant system and ensure closure or escalation when needed.
  • Log, manage and complete insurance claims in a timely manner with regular communication to leaseholders.
  • Display accurate noticeboard information across the site.
  • Manage front‑of‑house staff for parcel and key handling.
  • Welcome new residents, introduce house rules and maintain a visible presence.
  • Handle formal complaints and provide background information to the Estate Manager.
  • Lead, mentor and support on‑site staff, conduct regular appraisals and manage rota, holidays and appraisals.
  • Enforce policies and procedures for consistency and compliance.
  • Conduct candidate interviews with support from Operations and Estate Managers.
• Resident Services – Ensure effective, proactive communication with residents via the portal and maintain a high level of service in all resident interactions.
• Team Management – Lead, mentor, train, and appraise site staff; manage rotas, holidays and staff efficiency.

Experience

• Proven experience managing prestigious residential developments or projects of similar size and scope.
• Strong leadership skills with a track record of managing, mentoring and developing a team.
• Contractor management expertise, including assessment and approval of works.
• Financial management experience, reviewing site budgets and ensuring work remains within budget.

Qualifications

• Either working towards or holding an IWFM, TPI or equivalent property/facilities management qualification.

Skills

• Exceptional time management and task prioritisation, supported by an organised Outlook diary.
• Outstanding communication skills, both written and verbal, including experience presenting via Teams or similar virtual platforms.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Confident in using resident portal systems and digital reporting tools (Dwellant experience preferred).
• Previous experience with Qube property management software (preferred).

Behaviours

• Accountability: Take ownership of all aspects of the site.
• Attention to detail: Passionate about delivering excellence in every aspect.
• Commitment: Proud to make a difference and go above and beyond.
• Positivity: Embrace challenges with a can‑do attitude.
• Curiosity: Continuously learn, question and seek improvement.

#J-18808-Ljbffr…