Are you passionate about delivering exceptional customer service and creating memorable experiences? A dynamic role awaits as a Customer Service Manager at our clients leading leisure centre facility in Swanley, where your skills will shine and your career will flourish.
Imagine leading a team dedicated to providing a brilliant first impression and ensuring every customer feels valued. As the face of the centre, your warm welcome and efficient service will boost member engagement and encourage repeat visits, making a real impact on the community.
Responsibilities
- Manage a team to deliver outstanding customer service and promote memberships and activities.
- Oversee handling of enquiries across various channels, ensuring each interaction is friendly and professional.
- Maintain a clean and organised reception and office area.
- Ensure the security of customer data and the integrity of financial transactions.
- Create a safe environment for customers and colleagues, prioritising health and safety.
- Commit to ongoing training to stay informed and skilled.
- Provide flexibility and support business operations to contribute to the overall success of the centre.
Qualifications
- No formal qualifications required.
- Excellent communication skills.
- Friendly, welcoming attitude.
This role offers the chance to develop your leadership abilities and make a tangible difference in a vibrant, active community.
Take the next step in your career and join a team that values dedication, enthusiasm, and a commitment to excellence. Apply now to become a Customer Service Manager and be part of a supportive environment where your contributions are recognised and rewarded.
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