Service Advisor – Southampton

The Role:

Silcom Recruitment is actively seeking a Service Advisor on behalf of one of our highly regarded, forward thinking clients, a motor trade dealership group located in the Southampton area. Our client is in search of an experienced Service Advisor to become an integral part of their well-established team.

As a Service Advisor, you play a crucial role within our service team, overseeing the seamless and customer-oriented service process.

Responsibilities & Requirements of a Service Advisor:

• Act as the adept liaison between our valued customers and the workshop and perform a thorough check-in of the vehicle, reviewing customer and vehicle data.
• Engaging directly with customers empowers you to significantly influence their satisfaction, culminating in the triumph of our aftersales operation.
• Oversee the repair workflow and coordinate additional repair services as needed.
• Maintain responsibility for job packets and related documentation.
• Prior experience as a service advisor in the automotive industry is preferred.

Package:

• Salary: £28,320 Basic + Bonus (Realistic & achievable £36,000+ package, UNCAPPED)
• Monday to Friday 8:00am – 6:00pm
• 1 in 12 Saturday on rota 8:30am – 1:00pm

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