Project Manager

Experience : 10+ years

Location : Mphasis UK, London.

Job Summary

We are seeking an experienced Pitney Bowes Platform Support Engineer & Administrator with over 10 years of experience to manage, support, and optimize Pitney Bowes mailing and shipping solutions. The role involves end-to-end platform administration, troubleshooting, performance tuning, and integration support across enterprise environments.

Key Responsibilities

Platform Administration & Support

• Administer and maintain Pitney Bowes systems (e.g., SendPro, Mailstream, Spectrum, EngageOne, Pitney Bowes Shipping APIs).
• Perform installation, configuration, upgrades, and patch management of Pitney Bowes applications.
• Manage system configurations, user roles, permissions, and access controls.
• Monitor system health and ensure high availability and performance of the platform.
• Provide L2/L3 support for production issues and critical incidents.
• Conduct root cause analysis (RCA) and implement preventive measures.
• Troubleshoot issues related to mailing, shipping, address validation, data processing, and document composition.
• Work with cross-functional teams to resolve system and integration issues.

Integration & Application Support

• Support integrations with ERP systems (SAP, Oracle), CRM platforms, web applications and APIs.
• Work with REST/SOAP APIs, SFTP, batch processing, and middleware tools.
• Validate data flows, address cleansing, and postal compliance.

Performance Optimization & Automation

• Optimize system performance by tuning workloads and batch processes.
• Develop and maintain automation scripts (Shell, Python, PowerShell).
• Implement monitoring tools and proactive ingestion mechanisms.

Compliance & Security

• Ensure compliance with postal regulations, data privacy standards, and security policies.
• Perform regular audits and vulnerability assessments.
• Maintain backup, recovery, and disaster recovery procedures.

Documentation & Knowledge Management

• Maintain detailed technical documentation, SOPs, and runbooks.
• Provide knowledge transfer and training to junior team members.
• Create troubleshooting guides and FAQs.
• Collaborate with Pitney Bowes support/vendor teams for escalations.
• Communicate effectively with business stakeholders regarding system status and improvements.

Required Skills & Qualifications

Experience

• 10+ years of overall IT experience
• 5+ yearshands‑on experience with Pitney Bowes platforms
• Proven experience in production support, administration, and troubleshooting

Technical Skills

• Strong experience with Pitney Bowes solutions (Spectrum, SendPro, Mailstream, EngageOne preferred)
• Linux/Unix and Windows Server environments
• Databases: Oracle, SQL Server, PostgreSQL
• Scripting: Shell, Python, PowerShell
• Batch processing and scheduling tools (Control‑M, Autosys)

Knowledge Of

• APIs (REST/SOAP)
• Networking basics (DNS, firewall, load balancers)
• File transfer protocols (SFTP, FTP)

Preferred Skills

• Experience with cloud platforms (Azure/AWS)
• Familiarity with DevOps tools (CI/CD pipelines, Git)
• Exposure to address validation, geocoding, and postal compliance systems
• ITIL certification (Incident/Change/Problem Management)

Soft Skills

• Strong analytical and problem‑solving ability
• Excellent communication and stakeholder management skills
• Ability to work in 24/7 support environments/on‑call rotations
• Leadership and mentoring capability

Education

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)

Nice‑to‑Have

• Pitney Bowes certifications (if available)
• Experience in banking, logistics, or e‑commerce domains
• High system uptime and stability
• Faster incident resolution and reduced downtime
• Improved system performance and automation
• Compliance with postal and organizational standards

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