Customer Service & Operations Lead — Hybrid (Office/Warehouse)

Tate is seeking an experienced Customer Services Manager in Stevenage to lead a small team of three and actively contribute to day-to-day operations across office and warehouse.

You will oversee workloads, set service level targets, and drive improvements in response times, orders, and customer experience. The role combines people management with hands-on involvement in CRM, ticketing and logistics projects.

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