Front-End Service Leader – Flexible Hours, Retail

B&M Retail in Stoke-on-Trent is seeking a Customer Service Manager to lead the frontline team and deliver a brilliant shopping experience. This on-site, permanent role sits within the store management team and requires flexibility across days, evenings and weekends.

You will drive service standards, handle customer queries with care, and work to improve KPIs and customer satisfaction in a fast-paced environment. Disability Confident employer scheme is part of the role.

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