Shop Manager Cityside

Shop Manager Cityside

Oxfam Ireland

Location: Cityside Retail & Leisure Park, BelfastContract: PermanentHours: Full-time, 40 hours per weekSalary: £30,160 per annumClosing Date: Sunday 30 August 2026

About Oxfam

Oxfam is committed to preventing any type of unwanted behaviour at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct, and promoting the welfare of children, young people and adults.

Oxfam expects all staff and volunteers to share this commitment through our Code of Conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

Department Purpose

To raise funds for Oxfams work and promote Oxfams values through the shop network.

Job Purpose

To manage and develop the shop team, deliver the agreed shop budget and maximise the shops contribution to Oxfam, primarily to raise funds and secondarily to promote Oxfams values.

Key Responsibilities

• Maximise sales from all retail activities
• Assist the District Retail Manager with the preparation, achievement and monitoring of shop income and expenditure budgets
• Maximise profitability through effective stock management
• Ensure sufficient stock is sorted, processed and available on the shop floor to meet income targets
• Maintain high standards of display and merchandising
• Ensure regular stock rotation
• Maintain a realistic, location-appropriate pricing structure in line with the Oxfam pricing guide
• Recruit, train, lead, manage and support the development of the shop team, including volunteers and placements
• Delegate duties appropriately to make best use of the talents of the whole team
• Maintain administration systems and ensure cash handling and financial activities comply with Oxfam policies and procedures
• Ensure compliance with HR policies and procedures
• Implement and maintain Retail Standards and the agreed Marketing Strategy for the location
• Ensure the shop team represents Oxfam and reinforces its values and beliefs
• Maintain a high level of customer service, both internally and externally
• Ensure compliance with Health and Safety policies, regulations and product safety procedures
• Ensure the shop makes appropriate use of technology
• Represent Oxfam on internal and external bodies, working groups and events where appropriate
• Maximise appropriate local community networks
• Ensure the shop is open and operating effectively for a minimum of six days per week, including Bank Holidays when required
• Carry out any other duties within the scope and purpose of the role as required

Key Competencies

• Staff and Volunteer Management: Maximise the performance of staff and volunteers through effective delegation, development, empowerment and clear direction
• Making Teams Work: Work positively and supportively with others, making effective use of individual skills and talent to achieve common goals
• Communication and Networking: Demonstrate strong interpersonal skills and communicate openly, honestly and clearly, adapting communication style where appropriate
• Planning and Organisation: Maximise the effectiveness of resources through structured planning and organisation, setting priorities and minimising the impact of unplanned events
• Commercial Ability and Product Knowledge: Understand retail best practice, customer needs, the charity retail sector and business objectives while delivering consistently high customer service
• Analytical Thinking and Decision Making: Approach issues logically and systematically, identify alternatives and make effective decisions
• Innovation and Change: Develop new ways of maximising profit, challenge the status quo and encourage others to embrace change
• Results Driven: Take ownership of performance, focus on achieving and exceeding challenging targets, optimise resources and identify opportunities to improve performance

Essential Requirements

• Demonstrable experience of retail management, including:
  • Budget and sales analysis
  • Product knowledge and trend awareness
  • Merchandising
• Staff management experience
• Strong communication and networking skills
• Commercial ability and product knowledge
• Results-driven approach
• Ability to make teams work effectively
• Commitment to Oxfams values and mission
• Working knowledge of IT and Microsoft Office
• Flexibility to work weekends, Bank Holidays and evenings
• Ability to travel when required for district meetings and other activities
• Eligibility to work in Ireland and the UK

Desirable

• Experience in volunteer management

Working Requirements

This is a challenging but rewarding role requiring a dynamic, enthusiastic and flexible manager with excellent retail skills and first-class interpersonal skills.

A flexible approach to working hours is required, with Saturday working being a requirement. During busy periods, the shop may need to operate seven days a week and late nights may be required. The post holder may therefore need to undertake additional hours to ensure the shop remains operational.

Although this is a management position, considerable physical effort is required. Occasional support to other shops may also be required.

Participation in District Management meetings will require occasional travel within Ireland.

Key Attributes

• Sensitivity to cultural differences and gender issues
• Commitment to equal opportunities
• Openness and willingness to learn about gender, gender mainstreaming, womens rights and diversity
• Commitment to Oxfams safeguarding policies
• Commitment to promoting the safety and wellbeing of everyone who comes into contact with Oxfam

Organisational Values

• Accountability: Taking responsibility for our actions and holding ourselves and others accountable
• Empowerment: Supporting everyone involved with Oxfam to feel they can make change happen
• Inclusiveness: Embracing diversity and recognising that everyone has a contribution to make

Confidentiality

When dealing with sensitive and/or confidential information, staff must maintain strict confidentiality in accordance with Oxfam Irelands policies and procedures. Failure to do so may be viewed as gross misconduct and may be subject to disciplinary procedures.

Equal Opportunities

Oxfam is an Equal Opportunities employer. Oxfam aims to ensure that no staff member experiences discrimination and requires all employees to apply an equal opportunities approach.

Oxfam Ireland is an Equal Opportunities Employer and welcomes applications from all sections of the community.

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