Recovery Coordinator (London)
Location: More Time – The Harbour. Working Hours: 37. Contract Type: Permanent. Salary: £28,690 – £37,126.
About the Role
We are currently seeking to appoint a Recovery Coordinator to provide holistic, person-centred support to adult service users entering the service. The postholder will coordinate treatment pathways, including assessment, coordination of clinical treatment, psychosocial interventions and group-based recovery interventions, alongside multi-agency working, to support individuals in achieving sustainable recovery. A key part of the role will be planning, facilitating and developing recovery-focused groups and activities, creating safe, inclusive spaces where service users can build confidence, develop new skills, strengthen social connections and learn from shared experiences.
Working under the direction of the Team Leader, the Recovery Coordinator will be an integral member of a dynamic, multi-agency team, contributing to the development and delivery of high-quality recovery-focused services. Our friendly, recovery-focused team provides support to adults affected by drug and alcohol use. We work alongside service users to help them develop new skills, access training and volunteering opportunities, and, when ready, move towards employment. Group work and peer-based activities are an important part of helping individuals stay active, build confidence, develop recovery capital and maintain their recovery.
What You’ll Do
Manage a caseload of service users, regularly reviewing ongoing care and treatment and liaising closely with specialist workers, family members and significant others where appropriate.
Plan, prepare and facilitate a range of structured and recovery-focused groups, ensuring sessions are accessible, engaging, inclusive and responsive to service user needs.
Use group facilitation skills to encourage participation, build confidence, promote peer connection and support positive behaviour change.
Work in partnership with service users and colleagues, undertaking joint key working to support progression from semi-structured to structured psychosocial interventions, including group-based interventions.
Support service users to access appropriate resources and services to build recovery capital, enabling them to achieve personal recovery goals and promoting service user, family and carer involvement.
Contribute to the development and evaluation of group programmes, using feedback and outcomes to continuously improve the offer.
Demonstrate excellent communication and therapeutic skills when working with individuals, groups, carers and partner agencies.
Work collaboratively with multidisciplinary teams across the partnership and external organisations, providing advice and guidance to managers and colleagues through reviews, team meetings, group supervision, and telephone support.
Coordinate individual recovery plans effectively, ensuring they are person-centred and promote family, carer and service user involvement.
Contribute to improving outcomes for children of service users by reducing the impact of drug- and alcohol-related harm on family life and promoting positive family engagement in treatment.
To Succeed in This Role
You’ll need experience of working with adults with substance use or complex needs.
Strong understanding of recovery-oriented practice.
Experience or confidence in facilitating groups, workshops or structured activities, with the ability to create an inclusive and supportive group environment.
Ability to engage a diverse group of participants, manage group dynamics and encourage participation from people who may be less confident or reluctant to engage.
Ability to work effectively within a multi-agency and multidisciplinary environment.
Excellent communication, organisational and interpersonal skills.
A compassionate, non-judgemental approach and commitment to supporting recovery.
Ability to develop engaging group content and adapt sessions according to the needs of participants.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.
What We Offer
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.
Closing Date: 2026-08-28
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