This is an exciting opportunity for an experienced IT Support professional to join a busy and dynamic IT Service Desk team on an initial 6-month temporary basis. You will provide first-line technical support to internal colleagues, resolving a wide range of IT issues and service requests while delivering an excellent customer experience
.The role offers the opportunity to further develop your technical skills within a large enterprise environment and gain exposure to a broad range of technologies, systems, and support processe
s.A Bit About the
Job
At Aviva, we’re committed to providing a first-class service. We think, talk and act “customer”, not tick
- ill:Provide high-quality technical support to internal colleagues across the UK via telephone, live chat, email, and self-service chann
- els.Diagnose, troubleshoot and resolve a wide range of IT incidents and service requests, escalating where appropri
- ate.Remotely connect to user devices to investigate issues and implement fi
- xes.Support a variety of technologies including Windows operating systems, Microsoft applications, cloud-based solutions, mobile devices, and hardw
- are.Follow established support procedures and knowledge articles while applying logical problem-solving skills to more complex iss
- ues.Accurately record, manage and update incidents through the IT Service Management sys
- tem.Work within agreed service levels and performance targets, ensuring timely resolution of iss
- ues.Collaborate with colleagues across the wider IT function to deliver excellent customer outco
- mes.Maintain a high level of attention to detail, reliability and professionalism in all interacti
ons.Skills & Exper
- iencePrevious experience working within an IT Service Desk, IT Support, Helpdesk, Technical Support or similar IT-focused support environ
- ment.Excellent customer service skills with the ability to communicate technical information to non-technical u
- sers.Strong verbal and written communication sk
- ills.Experience troubleshooting common hardware, software, and user access is
- sues.Ability to manage multiple priorities in a fast-paced environ
- ment.Strong problem-solving skills and a proactive approach to issue resolu
- tion.High levels of accuracy, attention to detail, and reliabi
lity.What We
- OfferOpportunity to play a key role in a major post‑acquisition integration initi
- ative. Exposure to senior stakeholders and strategic decision‑m
- aking.Collaborative, supportive environment with strong emphasis on delivery excel
- ence.Hybrid working and competitive ben
cation.We’re inclusive and welcome everyone – we want applications from all backgrounds and expe
riences.Excited but not sure you tick every box? Even if you don’t, we’d still encourage you t
o apply.We also consider all forms of flexible working, including part‑time and job‑share
options.We flex locations, hours and working patterns to suit our customers, the business and you. Most of our people smart‑work, spending at least 50% of their time in an Aviva office ea
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