Emergency Claims Co-ordinator (Hybrid) – Calm, Customer Care

Aviva is seeking a customer-focused agent in Glasgow to handle inbound calls for emergency breakdowns, coordinating rescue services and managing claims from start to finish. The role is 37.5 hours weekly, with a hybrid office pattern and initial training in the Glasgow office.

The successful candidate will support customers with empathy, stay calm under pressure, and ensure accurate record-keeping while applying policy terms precisely.

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