Global IT Operations Director—Tier 2 & Patch Management

Bain & Company is seeking an IT Operations Director to lead global Tier 2 operations spanning infrastructure, digital workplace, and cloud, while owning the Vulnerability and Patch Management Centre of Excellence. You will drive standardized operating rhythms, escalation frameworks, and automation initiatives across a distributed team.

You will partner across technology functions to improve service reliability, implement AI-enabled workflows, and advance observability.

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