Frontline Customer Service Team Lead (Public Sector)

We Manage Jobs (WMJobs) is seeking an experienced Customer Service Team Leader to guide a frontline team within Wyre Forest District Council, delivering essential council services to residents.

The role emphasizes leadership, empathy, and resilience, with responsibility for team development, handling complex inquiries, and ensuring compassionate support for vulnerable customers. Office-based, 37 hours, Mon-Fri 9am-5pm, with occasional outside hours.

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